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Our policy lasts for a period of 14 DAYS. Kindly note that if 14 days have passed since your date of receiving the package, our team will not be held liable for it and thus cannot help with refunds and exchanges.
Above all that, you are requested to record a parcel opening video and/or parcel pictures when received for better assistance with regards to your exchange and return process. In that video and/or picture, make sure of the following:
Return Criteria
Return Process:
Products falling under the category of non-returnable items:
Products falling under the category of partial refunds (if applicable)
Refunds (if applicable)
Late or missing refunds (if applicable)
The refund shows in your bank statements within 05 to 07 business days after it is issued (i.e., after you got notified about refund approval).
However, if you haven’t received a refund yet, kindly re-check your bank account. Next contact your bank. There is often some processing time before a refund is posted. Following that, kindly contact your credit card company as it is a part of your refund posting.
If you’ve done all of the above and still haven’t received the refund yet, kindly contact us at Support@dazpy.com.
Sale Items (if applicable)
Only regular priced items may be refunded. Sale items are not applicable for refunds.
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The restock fee is 20% of the original invoice value of the goods.
Shipping
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, it will be applicable for the same item only, and not in exchange for any other.
For detailed information on your respective item, kindly get in touch with us at Support@dazpy.com.
Postal Address for sending the exchange item: Dazpy.com, 7095 Hollywood Blvd #484, Los Angeles CA 90028, United States.
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